Return & Exchange Policy

Return & Exchange Policy

At Reetreewaj, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our return and exchange policy is here to assist you.

Returns

Eligibility for Returns:

• Items must be returned within 14 days of receipt.
• Products must be unused, unwashed, and in their original packaging with all tags attached.
• Items that are damaged, worn, or altered are not eligible for return.

How to Return:

1. Contact our customer service team at +92 334 9409400 or sale@reetreewaj.com to initiate a return.
2. Provide your order number and the reason for the return.
3. Our team will guide you through the return process and provide you with a return authorization.
4. Ship the items back to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer.

Refund Process:

• Once we receive and inspect the returned items, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method.
• Shipping charges are non-refundable.

Exchanges

Eligibility for Exchanges:

• Items must be exchanged within 14 days of receipt.
• Products must be unused, unwashed, and in their original packaging with all tags attached.
• Items that are damaged, worn, or altered are not eligible for exchange.

How to Exchange:

1. Contact our customer service team at +92 334 9409400 or sale@reetreewaj.com to initiate an exchange.
2. Provide your order number and the reason for the exchange, along with details of the item you wish to receive in exchange.
3. Our team will guide you through the exchange process and provide you with an exchange authorization.
4. Ship the items back to the address provided by our customer service team. Please note that exchange shipping costs are the responsibility of the customer.

Exchange Process:

• Once we receive and inspect the returned items, we will ship the exchange items to you within 7-10 business days.
• If the item you wish to exchange for is out of stock, we will issue a refund to the original payment method.

Important Notes

• Sale and discounted items are not eligible for return or exchange unless they are defective or damaged.
• Custom-made or personalized items cannot be returned or exchanged.
• For hygiene reasons, certain items such as undergarments and earrings are non-returnable and non-exchangeable.

If you have any questions about our return and exchange policy or need further assistance, please don't hesitate to contact us at +92 334 9409400 or sale@reetreewaj.com. We're here to help!